Have a question? Henry is here to help!

1.    Pull out the two black clips holding the top of the machine to the coloured drum and lift off the machine top. Lift out the white filter and remove the dust bag from the tube in the drum. The vacuum bag has a sealing tab, which allows you to keep the dust in the bag. Push the sealing tab in to seal the hole and dispose of the bag in your usual rubbish.

2.    Take a new bag and make sure the bag is not stuck together by putting a finger into the hole (rubber seal) and opening the bag with your fingers.

3.    Fit the rubber seal over the tube inside the drum and refit the white filter on top and replace the machine top. Lock the top on by knocking the two black clips inwards.

Once the machine has become full or has low suction, replace the vacuum bag. The vacuum bags have been designed to be sealed and disposed of with your usual rubbish; they are not reusable.

Pull out the two black clips holding the top of the machine to the coloured drum and lift off the machine top. 

Lift out the white filter. 

Place the filter into an empty rubbish bag and shake the dust from the filter into the bag. 

Refit the white filter and machine top. Lock the top on by knocking the two black clips inwards.

The white filter and bag are not washable.

Sounds like your Henry has a blockage in the hose or the vacuum bag is full. Follow the steps to replace your vacuum bag first:

1. Pull out the two black clips holding the top of the machine to the coloured drum and lift off the machine top. Lift out the white filter and remove the vacuum bag from the tube in the drum. The vacuum bag has a sealing tab, which allows you to keep the vacuum in the bag. Push the sealing tab in to seal the hole and dispose of the bag in your usual rubbish.

2. Take a new bag and make sure the bag is not stuck together by putting a finger into the hole (rubber seal) and opening the bag with your fingers.

3. Fit the rubber seal over the tube inside the drum and refit the white filter on top and replace the machine top. Lock the top on by knocking the two black clips inwards.

If your Henry is still making a high pitched noise you may have a blockage in the vacuum hose.  Disconnect the hose from the main vacuum, by unscrewing Henry’s nose to the left.

If a blockage is not visible at either end of the hose, take a $1 coin and drop into the hose to see if it falls through to the other end. If not, there is a blockage.

The metal wand attachment may also have a blockage. The wand can be pulled apart into three pieces, check each piece for a blockage and remove if necessary. Put the wand pieces back together.

To remove a blockage from the black hose, try squeezing the hose to locate the blockage. Bend and squeeze the hose around the blockage to release the item. Once the blockage is removed, refit the hose and switch on. You may also be able to loosen the item causing the blockage and suck it straight up the hose.

If your floor tool becomes blocked, remove the tool from the vacuum tube and gently insert a soft pipe brush to help dislodge any potential blockage.

Henry is fitted with a thermal cut out. If it has been running for an extended period of time , the overload will cut in and stop Henry from working until he has cooled down.

As the cable is an electrical component, it will need to be replaced by a qualified electrical service engineer. Please contact us at support@myhenry.com.au for details of your nearest authorised repair centre.

The accessories kit which came with your vacuum contains a tapered adaptor to fit the vacuum hose. This adaptor will fit each accessory on to your vacuum hose as required.

The two settings on the floor tool allow the brushes in the floor tool to go in and out for use on either carpets or hard floors. The bristles should be in for carpets and out for hard floors.

Occasionally, your AiroBrush may collect hairs or fibres that will slow or even stop the bristle bar. Remove the tangle by cutting across, being careful not to cut the bristles. Watch the video to see how.

Henry Quick Filter Pods are designed to last on average 3 weeks, however due to their dust compacting abilities they may last longer.

Your Henry Quick may have a blockage. If there is no blockage, this may indicate the Filter Pod is full, please replace the Filter Pod.

If you experience a loss in suction, the Filter Pod may be full or there may be a blockage in the tube or brush head hose. If the Filter Pod is full, replace the filter pod. Refer videos on how to check for, and clear blockages.

Very high pile carpets or rugs can cause high pressure on the brush which will cause it to safely cut out and prevent damage to the components. Please use Henry Quick without the brush activated on high pile carpets and rugs. Henry Quick is equipped with a removable brush roll to allow easy removal of hair and debris from the floor tool. Hair can be easily removed by carefully using scissors or a stitch ripper.

Is your Henry Quick no longer smelling fresh? Henry Quick Scent Pods are quick and easy to replace -

• Gently remove the rubber cap from the top of your Quick vacuum.
• Remove the old Scent Pod and dispose in your usual household rubbish.
• Insert the Scent Pod into your Quick vacuum and replace the rubber cap.
• Switch on your Quick vacuum and enjoy the fresh fragrance!
• Simply change your Scent Pod when you can no longer smell the scent.

No. Henry Quick is designed to be used with a Filter Pod. Genuine triple layer Filter Pods are not only collecting dirt and dust, but act as a barrier to protect the motor of your machine, they also prevent dust and dirt escaping back into the room.

Henry Quick is fitted with a thermal cut out switch. This might cut in if the machine has been running for an extended period of time. If the machine feels hot, allow it to cool down for up to an hour. Once cooled the machine should reset itself. This is a safety feature to prevent Henry Quick getting too hot. Henry Quick is designed to only activate with a filter Pod inserted. 

Filter Pods for Henry Quick are made from 60% recycled material. All Numatic bags and pods are being carbon-offset globally, reducing our carbon impact. Using the high-efficiency Filter Pods, not only means dust free emptying, it also in turn means less Henry’s in landfill. Henry Quick Pods can be disposed of easily in your usual household rubbish.

No, Henry Quick works at the touch of a button. One touch to turn on, one touch to turn off.

Henry Quick has been designed and tested by the Numatic team in the UK, but until there is capacity to manufacture this model at the UK factory, Henry Quick is being manufactured in China. Numatic will continue to manufacture the iconic Henry vacuum in Somerset UK, along
with 99% of the range.